Welcome to Folkestone Harbour Yarn!
FHY accepts payment by Direct Payments, paypal and credit and debit cards through paypal. If you have bought an item by mistake convo me immediately and I will cancel and refund your payment so long as the item hasn't already been shipped.
Your files will be available to download once payment is confirmed.
Covid-19: Delivery runs are made 3 times a week. Please be assured that the FHY workspace is normally clean and tidy and I am taking extra precautions during this period whilst packing your orders.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
FHY promises to refund or replace any item lost in transit.
With damaged items take a picture and attach it to a convo, we will replace all damaged items with out further charge... this hasn't happened yet! Please remember should your postie decided to sit/stamp or otherwise destroy your item it's not our fault and contact us before you leave negative feedback so we can sort this out amicably!
Items should be returned in the same condition they were sent out in.
Should an item be returned, please note that I am unable to refund the money already paid to the post office. This is something out of my control as a small business reliant on Royal Mail. Thank you for your understanding.
If you would like a custom order please convo us and we will agree a price, timescale and arrange a listing if you wish to go forward.